It is not about HOW much information you have about your customer, it is about HOW you use it. Customer engagement is an art. We make it easy for you. Smart Stars is our highly successful Customer engagement product built from our Smart Platform. It collects, automates, analyses and enables decision making about your customers at all points of their buying journey with you.
Smart Stars is an insightful Customer Engagement application, largely used by businesses in B2C segment. It constitutes a multi modal collection of feedback from customers, grievance redressal, festive promotions, maps customer journey and tracks customer satisfaction. The product helps you understand your customer journey with your organization and give them a great customer experience through predictive tools, data insights and engagement strategies.
Smart Stars is available both on Cloud and on-premise, depending on the needs of the business. We do not simply deploy it; we ensure the product achieves your specific business objective.